New Member Survey

SouthPoint would like to thank you for thinking of us for your financial needs. We strive to always provide the best products and superior service to our members. It is our hope that your experience with your new membership has exceeded your expectations.
Please take a minute to fill out this quick survey to let us know how we did and how we can better serve you and others in the future.
Name (optional): 


  1. What brings you to this survey today - how have you recently conducted business?
    Opened new account within last month
    Basic transaction in one of the branch locations
    Telephone inquiry or transaction
    Virtual Branch/Online banking product usage
    Other:


  1. If you answered other please include details:


  1. Which office did you work with to open your new account?
    New Ulm
    Sleepy Eye
    Springfield


  1. Which employee assisted you today?


  1. Were we upfront about what you should expect from SouthPoint?
      1 2 3 4 5  
    Excellent   Poor


  1. How would you rate the helpfulness offered to you during the opening of your new membership/business you conducted?
      1 2 3 4 5  
    Excellent   Poor


  1. How knowledgeable, clear and accurate were we in assisting you?
      1 2 3 4 5  
    Excellent   Poor


  1. Did we resolve any issues and answer all questions to your satisfaction?
      1 2 3 4 5  
    Excellent   Poor


  1. How friendly and courteous was the financial representative that worked with you?
      1 2 3 4 5  
    Excellent   Poor


  1. Would you recommend SouthPoint to others?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comments: